By Wendy Anders

Convergys, the Cincinnati, Ohio-based customer and information management company, announced another expansion of operations in Costa Rica today in a press statement.

After adding 500 jobs in February, the company has had another boost in their growth and will add 500 more positions at their Ultra Park site in Heredia.

The Heredia Ultra Park II shared site is no longer big enough to house the company, which is moving to their own dedicated building in Ultra Park I in Aurora de Heredia.

Their current roster of 2,000 employees work in offices in Rohrmoser, in the Metropolitan Free Zone in Barreal de Heredia, and in Ultra Park, all in the Central Valley. Some positions require English and Portuguese, and some Spanish.

The new office will be hiring client service staff, billing specialists, and network engineers over the next three months.

Over 9,000 of Convergys’ worldwide staff of 130,000 works in Latin America; in Colombia, Nicaragua, Honduras, El Salvador, the Dominican Republic, and in Costa Rica, where they have operated since 2009.

Jorge Sequiera, General Director of Costa Rica’s Investment Promotion Agency (CINDE), said the expansion of this multinational is the result of Costa Rica’s competitive commercial environment. “In 2015 more than 5,000 people found valuable work in the private service sector,” he stated.

The company prides itself on its human resources training and development, which every employee is offered from day one, said Eugenia Rojas, Costa Rica Convergys spokesperson. “Our company CEO Andrea Ayers, in fact, started as a customer service representative in the U.S., and now heads the company,” she said via telephone.

In addition to training and promotion opportunities, competitive salaries, private medical insurance, a subsidised cafeteria, company transportation, and an employees’ benefit association are part of the employment packages currently being offered. Over 300 staff have been promoted within the company’s operations in Costa Rica over the past six years, said Rojas.